Throughout this entire website, the importance of asking questions prior to staying at a B&B has been strongly emphasized. This is not because there are risks in staying at a B&B (they're very safe) but because an innkeeper will not know your preferences or how s/he can please you and make your stay memorable until you communicate important information to him or her.

Nonetheless, there can be problems. The term "problems" is not to mean that after a stay at a certain B&B you may feel you wouldn't return, but more like issues such as deceptive advertising, personal safety issues, etc. Not liking the décor or not be "quite" what you expected, essentially demanding perfection would not necessarily constitute a problem but more an issue of varying perception.

Innkeepers are aware that they project the aspects of their property, via photographs and language, to people who have never seen it before and who only have to imagine what it's like until they arrive. We all know that impressions of pictures and written material vary greatly among people. Those differences usually don't impede a guest from having a successful stay.

However, an issue will almost always become a problem when the innkeeper does not appear sincere in listening to the complaint and if possible, making some sort of effort to do something about it. Most innkeepers definitely want to please guests and in 99.99% of cases, the lodging experience is good or better.

Whatever the issue, if you, the guest, feel it's serious, then bring it up to the operator. That way, the path to some sort of resolution is undertaken and both parties can work towards some alternate solution.

If the issue is so serious and after notifying the innkeeper you are convinced that s/he is simply not willing to engage in good-faith resolution, then it may be necessary to consult a third party.

This is whom to contact for specific problems:

Issues Related to: Food and Water safety, poorly ventilated rooms - Niagara Regional Health Department: 905-688-3762

Issues Related to: Fire Safety such as inadequate exits - Niagara Falls Fire Department: 905-356-1321

Issues Related to: Any of the above and/or issues not included above - Niagara Falls City Clerk (licencing authority, all B&Bs in Niagara Falls must be licenced and inspected to operate, in the interest of public safety AABedandBreakfastsNiagara DOES NOT ENDORSE any properties that are not licenced) 905-356-7521

Issues Related to: Tax, particularly the Goods and Services Tax (GST) Refund and any questions regarding the non-resident GST refund: (in Canada) 1-800-668-4748 (Outside of Canada) 902-432-5609

Issues Related to: Attractions in Niagara Falls - Niagara Falls Tourism 905-356-6061

Issues Related to: Niagara Parks Attractions and Restaurants - 905-371-0254

We hope - and it will be most likely - that you won't have to contact any of the above. We hope that the information in this website has been helpful in assisting you plan your stay at a Niagara B&B!