A. Sadly, circumstances in life
can cause interruption in plans for leisure. At the
time the reservation is made it is extremely important
to ask about the establishment's cancellation
policies. Typical questions would cover the topics of
how many days one cancel prior to the first night of a
reservation without being charged. This could range
from 24 hours to 30 days - each facility has its own
policy and there is great variation here among
businesses. The cancellation policy is the discretion
of the innkeeper and the discussion below only
suggests what innkeepers MAY do and the reader is
cautioned that these are only examples of what COULD
happen, not what will happen.
Generally, much like any other lodging
establishment, cancellations may result in an unfilled
room. While this room was reserved by the guest(s), it
was removed from public inventory and unavailable for
rental. When a reservation is cancelled in the
pre-specified (or written in the public domain)
cancellation period, merchants are allowed to charge
at the very least the first night's charge for each
room reserved. Some innkeepers may charge for the
entire balance of the reservation, so it pays to
clarify what cancellation charges will be at the time
the reservation is made.
The major difference between a B&B and larger
hotel in regard to cancellation is that if one room is
cancelled in a four room B&B, the innkeeper loses
25% of his or her income. In a hotel that would
translate to cancellation of 25 per 100 rooms - which
is often unlikely in the normal course of
business.
Most innkeepers do their best to try to refill the
rooms, and it is up to them to waive the charge. They
are, however, according to conventions in the
industry, not required to fill the room should it be
cancelled since by holding the room and keeping it
available for the party reserved, the operator
fulfilled the terms of a two-party contract.
A mitigating factor in determining cancellation
policy is that there is so much travel insurance
available at reasonable costs that can lessen the
impact of charges made to a traveler for cancellation.
So, the rule of "caveat emptor" applies in making the
determination if the possible charges due to
cancellation. If they would be a large dollar amount,
then it pays to buy insurance which protects the
consumer from any adverse affect cancellation may
cause.
Generally, most innkeepers try to be understanding.
Nonetheless, cancellation does cause a
disproportionately large amount of economic damage to
a B&B type establishment due to the small number
of rooms. For protection, the innkeeper has the legal
means to recover part of the cost of those damages
should s/he desire to.
The complications that cancellation can cause
definitely give credence to the idea that an ounce of
prevention is worth a pound of cure. Again,it cannot
be emphasized enough that the most important point is
the cancellation policy is ultimately the
discretion of the innkeeper and cannot be assumed
to be the same as another B&B or a hotel. The most
important advice here is simply to ask, ask,
ask!